Privacy Policy
Last updated: January 15, 2026
1. Introduction
Quinovra d.o.o. (hereinafter: 'Quinovra', 'we', 'us', or 'our'), with registered office at Ulica grada Vukovara 271, 10000 Zagreb, Croatia, OIB: 12345678901, operates this website (quinovra.com) and related digital services. This Privacy Policy explains how we collect, use, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679, the Act on the Implementation of the General Data Protection Regulation (OG 42/18), and other applicable regulations of the Republic of Croatia and the European Union.
2. Data Controller
The controller of your personal data is: Quinovra d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia. For all questions related to the protection of personal data, you can contact us at: privacy@quinovra.com.
3. Data We Collect
We collect the following categories of personal data: (a) Data you provide directly — your name, email address, and message content when filling out the contact form; (b) Technical data — IP address, browser type, operating system, device information, access time, and referral URL; (c) Cookie data — data collected through cookies and similar tracking technologies, depending on your consent. We do not collect special categories of personal data (sensitive data) or data about minors.
4. Purpose and Legal Basis of Processing
We process your personal data for the following purposes: (a) Responding to your inquiries via the contact form — legal basis: legitimate interest (Art. 6(1)(f) GDPR); (b) Improving website functionality and user experience — legal basis: legitimate interest; (c) Website usage analysis through analytical tools — legal basis: consent (Art. 6(1)(a) GDPR); (d) Displaying personalized advertisements — legal basis: consent; (e) Fulfilling legal obligations — legal basis: legal obligation (Art. 6(1)(c) GDPR).
5. Cookies and Tracking Technologies
We use Google Consent Mode v2 to manage cookie-related consents. Before giving consent, no analytical or marketing cookies are active. A detailed description of the cookies we use is available in our Cookie Policy. We use the following Google services: Google Analytics 4 (GA4) for traffic analysis and Google Ads for conversion measurement. These services are activated only after your explicit consent.
6. Your Rights
Under the GDPR, you have the following rights: (a) Right of access — request a copy of your personal data that we process; (b) Right to rectification — request correction of inaccurate data; (c) Right to erasure ('right to be forgotten') — request deletion of your data; (d) Right to restriction of processing; (e) Right to data portability; (f) Right to object — object to processing based on legitimate interest; (g) Right to withdraw consent — at any time, without affecting the lawfulness of processing before withdrawal. To exercise your rights, contact us at: privacy@quinovra.com. We will respond within 30 days.
7. Data Retention Period
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected: contact form data is retained for 12 months from the last communication; technical data and cookie data are retained for up to 26 months; data necessary for fulfilling legal obligations is retained in accordance with prescribed deadlines.
8. Data Security
We apply appropriate technical and organizational measures to protect your personal data, including SSL/TLS data transfer encryption, restricted data access, and regular security checks.
9. Transfer of Data to Third Parties
We may share your personal data with: hosting and IT infrastructure service providers; Google (for analytics and advertising, with your consent); competent authorities when required by law. For data transfers outside the EEA, we ensure appropriate safeguards in accordance with Art. 46 GDPR.
10. Right to Lodge a Complaint
You have the right to lodge a complaint with the supervisory authority for personal data protection: Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.
11. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy at any time. All changes will be published on this page with an updated date. We recommend regularly reviewing this page.